♥ WE’RE HERE TO HELP ♥
CUSTOMER CARE
Your happiness is our priority.
Customer Care
At Sara Sparkles, your satisfaction is my top priority. Every item is carefully inspected before it ships to ensure you receive a beautiful, high-quality product you'll love.
If you have any questions about your order, products, or custom requests, I'm happy to help.
Please allow up to 24 hours for a response to emails or messages.
Order Processing
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Most orders are processed within 2–5 business days.
• Custom or personalized items may require additional processing time.
Shipping
Once your order has shipped, you'll receive tracking information if available. Delivery times may vary depending on your location and the shipping carrier.
Returns & Exchanges
Because many items are handmade or personalized, returns and exchanges may not be accepted unless an item arrives damaged or there is an error with your order. If you experience an issue, please contact me within 7 days of delivery, and I'll work with you to make it right.
Damaged Items
If your order arrives damaged, please email photos of the item and packaging within 48 hours of delivery so I can assist you as quickly as possible.
Contact Us
For questions or concerns, please reach out through the contact form on my website or email me directly. I truly appreciate your support of my small business and strive to provide excellent customer service with every order. Thank you for supporting Sara Sparkles!
